How does eCongo work?
eCongo is an ecommerce platform for individuals and businesses to sell goods. Whether it is a pre manufactured product or home made (by hand) it can be sold on this platform.
Is it free to sign up?
Yes it is totally free register and register as a seller (Vendor)
Are there any seller charges?
Yes, However in order to keep eCongo competitive with other online platforms we do take a small percentage in order to cover our running costs. Compared to the other larger platforms we are much lower in order for the seller to make a higher profit margin.
What are the charges?
The final selling charge on all products is 9.5%. Additional fees are paid by the seller (Vendor) per item the merchant provider. These fees are nothing to do with eCongo, these are the set amounts set out by “Stripe” as a merchant provider for sellers to receive payments. Please click HERE to see how the stripe fees are accumulated.
Who pays the postage fees?
We ask that all sellers (Vendors) ensure that they use either Royal Mail, Parcel Force or Evri to post products. In order to keep prices competitive we do suggest including part or all of the postage cost onto each item. As the seller (Vendor) is responsible for postage it is up to you to decide how much you would like cover of the postage cost.
How important are the weight and Shipping Class?
These are very important. As we supply automated shipping labels to the sellers (Vendors) it is very important you can provide as much information as possible. Buyer satisfaction is very important so to reduce none delivery of items please provide all of the information for the listing. A list of Shipping Classes are available when you list a product, for example: (Royal Mail second class Large Letter, £1.55)
You can refer to our Shipping guide HERE
I tried listing a product but could not find a suitable catagory.
If you cannot find the correct catagory for a product it is not problem, simply assign the product under “No Catagory” and we will set it to the direct directory for you. If the product has not been put into the correct directory please email us infoecongohelp@gmail.com
Why is there a link to another Dashboard when I am in my Dashboard?
If you are registered as a user (Buyer) then everything you need to see is on you’re dashboard. However if you are a seller (Vendor) the the Vendors dashboard allows sellers to see their products, sales and other important information. Whether you are a buyer or seller we feel it is very important for you to be able to keep track of things while using eCongo.
Are there any government regulations in regards to selling if I am not a registered business?
Yes, Anyone selling online MUST provide certain information for tax purposes. You can read these guidelines using the following link https://www.gov.uk/guidance/selling-goods-or-services-on-a-digital-platform or click HERE to view the regulations in brief.